webShaper

Frequently Asked Questions

PRE-SALES FAQS

What is webShaper Store?

webShaper is a Search Engine Friendly (SEO) E-commerce Solution that allows you to set up your own branded (means your own domain e.g. amazon.com) online store with beautiful eStore designs to better market and sell more of your products online. It lets you manage your products, run promotions, take credit card or online bank transfer payment for your order, manage your customers database and effectively process your orders and more!

In short, we make eCommerce easy for you!

Learn more about SEO for Ecommerce published by us!


Is webShaper Store Search Engine Friendly (SEO)?

Yes! This is one of the key strength and serious advantage offered by webShaper Store. We apply our In-depth Search Engine Optimization (SEO) know-how into structuring your webShaper Store pages (URLs, category, product pages, etc) so that the GYB (Google, Yahoo & Bing) can easily crawl, index, understand and relate your category or product pages to your most important keywords on the pages.

Did we mention too that it's not just any typical SEO, it's SEO for E-commerce. We help search engines to understand "What you are selling" so that they can drive relevant, high quality traffic which searching for the products to your webStore.

Promoting via educating is in our gene and culture.

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Is there a hands-on demonstration that show how webShaper Store works?

Absolutely! We don't just provide real demo, we even allow you to test drive it!

  1. Sign up a Free Trial - Just 30 seconds to register one, all data can be transferred to a live store later upon request.
  2. You can check out the live webStore Stores Design readily available here, notice the beautifully crafted webStore design ready for your use right away.
  3. See the Video Tutorial - an easy way to learn how to get things done at your own pace!
  4. Last but not least, don't just take our words for it, checkout our client testimonial and success stories in YouTube Channel!

How much does webShaper cost?

webShaper Store comes in 3 Affordable Plans, starting as low as RM1 per day. Compare pricing plan here to understand the details. Pick one that suit your needs and get your e-commerce venture started right away!

It's really risk free - we provide a 14 days free trial, followed by a 30 days money back guarantee too! T&C Apply.


Do I need a degree to use webShaper?

You might need a degree for a job, but you don't need one to run webShaper. webShaper Stores is known for its user friendliness (claimed by real, successful business clients), clean and neat user interface. We have clients with ZERO-IT-Background (NO IT required) pick up in one week time guided by our comprehensive tutorial and friendly personnel and so can you.

webShaper Store also uses templates and wizards to help you quickly and easily build an attractive eCommerce store with no technical or design skills or whatsoever.

TIPS: Although NO HTML or CSS knowledge is required to run webShaper, however, acquiring such skills can give you or your staff a serious advantage when it comes to running an e-commerce business. And it's not hard at all. You can start with this free awesome beginner tutorial to HTML/CSS by Codeacademy.


How long does it take for miniStore / sohoStoe / bizStore to be ready?

Once we receive the payment for the webShaper store order (payment must be cleared if you pay by cheque), your webShaper store will be ready in just 24 hours (1 working day, exclude weekends).


Is there a limit to the number of products I can sell with webShaper store?

Yes, the limit depends on which plan you sign-up. miniStore (100 products), sohoStore (1000 products), and bizStore (10,000) products. For detailed plan comparison, check out the Pricing Plan.

If you need more than 10,000 products, do contact us at sales@webshaper.com for extended plan.


Do I need to install webShaper?

There's NO installation required, because there's nothing to install. webShaper is an e-commerce service delivered over the Internet, and all the Security, Software, Payment Gateway API, System Updates & Maintenance will be taken care by us. You only need a modern web browser (Internet Explorer 9 or above, Firefox or Chrome) and you're ready to go.


How do I get started?

Here are 5 easy steps to E-commerce Success

  1. Determine your own branded store name - You can check using Godaddy.com or Namecheap.com
  2. Signup webShaper miniStore, sohoStore or bizStore
  3. If you want to accept Credit Card Payment, sign up for a payment gateway, learn more at Payment Gateway Compariosn
  4. Setup Store by following the wizard "kiki" - Stock your "shelves", connect payment, setup shipping rates, put up terms & conditions and test it!
  5. Launch your webShaper store & promote, Promote, PROMOTE!

What do I need in order to start selling?

  1. Firstly, products to sell. (If you don't know what to sell you are NOT ready yet! Try conducting a research via Google or other market places like ebay.com to find out what others are selling)
  2. Signup webShaper miniStore, sohoStore, or bizStore (Compare pricing plan)
  3. Payment gateways to accept credit cards (eg. Visa & Mastercard) or online banking transfer (see Payment Gateway Comparison)
  4. Courier companies helping you to ship the goods to your customers
  5. And of course, marketing budget to drive traffic via Google, Facebook and more!

Do you charge a percentage of each transaction?

No. webShaper Store does not charge any per transaction fee. Transaction charges are subjected to the payment gateway provider you chose for your eStore. Some of our competitors charge you as much as 1.5% for each transaction on top of the fees that you are already paying to the payment gateway company.


Can I use my own domain with webShaper?

Yes! Just email us at sales@webshaper.com and we will assist and guide you on how to update your domain DNS information.

TIPS: There are 2 ways for you to setup your store domain:

  1. You can choose to use your domain as the webShaper Store name - eg www.mystore.com. For those who already owned an existing domain, what you need to do is to just update your DNS record. Contact us for DNS record details. If you are not sure how to update the DNS record, you can always contact your domain provider or we can assist you (login info is requied).
  2. or You can choose to setup a subdomain - eg. shop.mystore.com or estore.mystore.com as your webShaper store name. This is the preferred way if you already have an existing corporate or branding website which you want to maintain separately and do not wish to turn your website into a full-fledge e-commerce store. What you need is CNAME record for your subdomain. This would reuqire the web hosting control panel login to create a CNAME record, and each hosting service has slightly different ways to create CNAME records.

NOTE: Keep in mind that changes to your DNS settings may take up to 48 hours to propagate throughout the Internet.


Is web and email hosting included?

Yes, web space is provided for you to store your product pictures and its related files, like product brochures and catalogues. While webShaper doesn't include email, we go the extra mile to provide this value added service by helping new clients to setup your email using Zoho Mail or Google App For Bsiness (30 days Free Trial).

However, do take note that we are NOT a web hosting company, think of us like a commercial real-estate developers that develop retail stores for merchant to rent and conduct businesses. When you sign up for webShaper Stores, what you are buying is the hosted e-commerce solution provided by Neowave Solutions. Thus space and bandwidth provided are strictly for webShaper store usage. For maintenance and security purposes, any 3rd party applications or scripts (eg forum, blog, etc) are strictly NOT allowed on the web space provided.

If you want to setup form or blogs (for blogs we recommend starting up with the FREE blogger.com or wordpress.com), you can always signup with your preferred web hosting company and have your application hosted there by simply setting up a subdomain to point to the application - eg. http://forum.myestore.com


Is it possible to import or convert inventory from my current online store?

Yes, if the inventory content can be exported from your current storefront into an Excel or CSV file, you can easily reformat and import the file into your webShaper store. Also, if you are using any open source solution like OSCommerce, Zencart, Magento or Joomla Virtuemart - take advantage of our Switch Over Program (Free Migration worth $999)!


What sort of support can I expect from webShaper?

We provide email support for all our plan, with webShaper bizStore customers enjoy extra phone support. If you face any problem with webShaper Store plan, just email us at support@webshaper.com

To ensure our support email does reach you, please follow the instruction on the following links to Add our email (@webshaper.com) to your hotmail / Yahoo / Gmail / AOL mail contact! IMPORTANT

Start Selling Now

Build your own branded, SEO Friendly, good looking store with webShaper.